Patient Statements

“We found the correct method to make patient statements friendlier and easier to understand so Patients pay their bills.”

Patient Payment Program

More and more of the cost of healthcare is being transferred to the patient. Increasing deductibles, larger co-pays and
greater numbers of uninsured patients are combining to make patient payments a higher percentage of healthcare's
net revenue. To remain profitable, hospitals and medical practices must become more effective in collecting patient
balances. The Patient Payment Program can help. The Patient Payment Program reduces administrative costs,
improves accounts receivable and increases collections. Our ability to analyze statement data and enclose custom cover
letters is an example of the proactive action that collects accounts before they become delinquent.
The same data that is printed on your paper statements or sent to your current out-sourcing vendor is uploaded to
our secure web site via the internet. The file is processed to give it a more patient-friendly format and printed and
mailed no later than the following business day.

Increase Patient Payments (5% To Over 40%)

Patient Payment Program practices increased patient revenue anywhere from 5% to over 40%. They greatly reduced
billing questions and reduced the number of statements mailed as much as 25%. After all, if a patient pays bill number
one you never have to send bill number two.
It’s all about getting paid

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Return Mail - NCOALINK

According to the United States Postal Service (USPS):

In his keynote address to the National Postal Forum General Session on April 3, 2006, Postmaster General John E.
Potter said of undeliverable as addressed mail: "We have wrestled with this issue for years. Bad addresses add
costs for mailers, several billion dollars a year by some estimates. And they cost the Postal Service more than $1
billion a year in wasted productivity."
What can you do to help? Better addresses of course. How? Use the most current information. And use the tools
that are out there, like NCOA Link just before a mailing. It will help you increase your response rate and the value
of your mailing while helping us to keep your rates low.
SISLLC and their associates want to help minimize this undeliverable mail and its associated costs. Our standard
address processing includes the use of Coding Accuracy Support System (CASS) approved software to correct
addressing deficiencies. We correct delivery line deficiencies related to errors in street name, house or P.O. Box
number, secondary number, street directional/suffix, and rural routes or rural box numbers. We correct last line
deficiencies related to errors in the ZIP Code, city, or state listed on the letter.

You pay for both sides of the statement and we feel that you should be able to use them both. SISLLC’s associate
uses duplex printing to image the back side of all statements at the same time the front is printed. This means that the
information printed on the back is just as readable as what is printed on the front. It also means that information on the
backer can be changed immediately without wasting stock. Business rules can be established to print different backers
according to categories such as patient financial type:

Now you can have a custom backer regardless of statement volume. In addition to the conventional request for change
of address and/or insurance information, you can use the backer to communicate other important information:

ePay - Payment Portal

The Patient Friendly Billing task force's research shows that patients want to be able to pay their bills online. Our
patient payment portal allows them to do that and much more:

All capabilities described above are configurable according to your preferences. Patients are provided a user name
and password on their patient statements - no system or administrative changes are required by our customers.
Access to the secure payment portal can be through a link on your web site or directly from www.paythisbill.net if
you do not have a web site.
Implementation is free and there are no programming fees or long term commitments. It's time for you and your
patients to begin enjoying the benefits of electronic payments.

eView - Improve Customer Service

No matter how well-designed the billing communication, the patient sometimes requires assistance from customer
service. Our free eView service gives customer support the ability to clarify billing issues, reduce disputes and improve
collections by viewing the same letters and statements the caller is holding.

Coupon Books

Many people of good will who are unable to pay the full balance welcome the opportunity to make regular monthly
payments until the debt is discharged.
Our associate’s' web interface provides the ability to create professional coupon books that reduce the costs and
confusion associated with managing fixed payment plans.

Cover Letters

The older you’re receivable gets the more difficult it becomes to collect. That makes it important to communicate
as early as possible in the payment cycle. After a major episode of care such as a hospitalization, patients are inundated
with bills. Payment is sometimes delayed because of confusion over whether the balance is patient or insurance responsibility.
The insertion of cover letters that help explain the statement, request additional information or demand payment makes
dramatic improvements in patient payments. These letters are cost effective because they
piggyback on the postage that
is already being used to mail the statement.

Recall

Information that your system generates for patient recall, appointment reminders and test results can be uploaded
in virtually any readable format to our secure web site. All files are 128-bit encrypted to comply with HIPAA
requirements to protect private health information.
We merge the information in your file with all the information that your patient needs to know, which includes maps,
directions and instructions. Bilingual formats are available to meet the needs of Low English Proficiency patients.
We will mail a letter or postcard directly to your patient. Patient recalls are not only good medicine; they can also
improve your bottom line. Appointment reminders can help assure that patients are properly prepared and arrive
when they are scheduled. Results reports fulfill mandated requirements for written communications and can reach
patients who are inaccessible by telephone.

Hope this overview has helped you to now see all the benefits of the Patient Statements’ Program… done the RIGHT
WAY!!!!!!!!!!!
We are here to help “YOUR” business Improve “YOUR” Bottom Line
SISLLC & A/Rx Medic LLC with their National Alliance Partner can help in so many ways to INCREASE your NET CASH
REVENUE.

Contact us at: 330.332.3115
Fax your Inquiries to: 330.332.9223
Email us at: ssolutions@neo.rr.com
Visit the Website to learn more on all alliance partnerships and their products.  www.electronicmedbilling.com